I don't write reviews often but I just wanted to talk about my experience so far with this machine from assembly to usage incase anyone was thinking about buying this. TLDR; i recommend it lol
Arrival-Received my package on time with no problems. Off the bat the box was huge and pretty heavy just to bring inside. If you're able to get help to carry/assemble it, I'd use the help. I did everything myself though so it' still doable alone. When you first unpack the machine it looks very intimidating & chaotic with plastic, tape, & cardboard everywhere. I just separated everything as neatly and organized as possible so it wasn't too bad. It comes with tools to assemble, so if you don't have any it'll still work but I used my own for a few things (see pic).
Assembly-Took me a couple hours because I was doing other things at the time. The instructions were alittle confusing for me but I was able to find the assembly video on youtube and watched it at slow speed a couple times. I found the process much easier that way. In my box specifically one of the items was the wrong part (the right cover at the base of the neck was completely different from the left one, looks like it may have belonged to a different machine and didn't fit at all so I couldn't put that on at all). Also later down the road I accidently over tightened one of the screws to where it actually broke and there were no extras that came in the box so i couldn't secure the right arm completely (see pic). I basically needed to contact the seller for replacements. I was still able to put the whole thing together and use it, it just wasn't as secure as I'd like.
Contact with seller-This was my first time ever contacting a seller regarding a replacement item so I was a bit nervous and wasn't sure what to do. Usually I'd just leave the problem unresolved and deal with it being put partially together but this time around I gave it a try since I purchased the warranty with the machine. I just followed the prompts on the Amazon site, contacted the seller via Amazon only, not through email or anything else and provided pictures/explained the situation thoroughly on the exact pieces needed(reference the manual if you don't know the name of the piece). Wanna (name of customer service rep that helped me) was a delight to work with. They were prompt with their responses and knew exactly what to ship out. I asked if I should return the wrong piece to them but they said not to worry about it and to save my money on shipping which was thoughtful so I tossed it lol. I received the replacements within 3 days which was super fast (honestly would've been even faster but time zone differences and my work schedule got in the way) but they provided a tracking number just incase. Everything came just as described and I received extra screws instead of the (1) that I needed so that was cool too. I took apart the machine in some areas in order to put the cover on (fits perfectly) and works just as before. That whole process was stress free and much appreciated.
Usage-I've used the elliptical everyday since assembly on 06/05/2023 for 30mins/day and so far it' holding up quite nicely. It' fairly light once put together and easy to move with the front wheels. I have it stored near my fire place on carpet but when I'm ready to use it I just roll it in front of the tv with no problems and put it back when I'm done, super simple. I used to use the Bowflex Max Trainer at my parent' house which I liked but I recently moved to my own apartment (1st floor) so I wanted to find something similar at a lower price. After doing some research I decided on this one. I wanted one with more stepping motions rather then full leg swing scissor motion if that makes sense. From a noise stand point it' a night and day difference. You can't really hear anything with this machine which is perfect for an apartment (the BMT is pretty loud which I didn't care for). Movement wise it flows very smooth (some of the parts came lubricated so that was a plus). I don't use the features much on either machine but it does have a dial available incase you want to increase the resistance (I'm currently on 4 but it can dial all the way to 16 which is crazy lol). The screen lays a bit low/flat but i'm still able to put my phone down and watch videos if needed (the BMT screen lights up and glows in the dark, this machine does not but i prefer it this way). I'm a 5'11" female weighing around 215lbs which is over my recommended weight for my height but I'm working on it lol. At first it was alittle bit wobbly but once I received that missing cover piece it stabilized the machine a lot better around the neck. I use it on carpet and it stays in place just fine. There' more features but like I said, I barely use them. Overall I'm pleasantly surprised with how everything came out and would recommend this to anyone looking for a solid elliptical, best of luck to ya.